PRACTICE INFORMATION

Opening Hours:
Monday – Friday
– 08.00 – 5pm
Doctors
– Dr Charl du Plessis (Director)
– Dr Sai-Ling Ho (GP)
– Dr Alison Lyons (GP)
– Dr Catherine Collins (Integrative GP)
– Dr Nadine Perlen (Nutritional GP)
Non-clinical staff
– Margaret (Admin Officer)
– Marisa
– Simona
– Rebecca
Nursing Staff
– Shirley (RN – Nurse Manager)
– Star (RN)
– Fran (RN)

Appointments
All consultations are by appointment. Telehealth appointments may be available, to patients who have been seen in the clinic in the last 12 months, if you are unable to attend the practice in person. Please call the clinic to book an appointment on 6222 6622.

Fees and billing arrangements
Pier Street Medical is a private billing practice. Payment is required on the day of appointment. Fees are set by the doctors, and rebates for consultation fees are available through Medicare which can be processed on the day. Reception can advise approximate fees for planned service.

After hours
Should you require a GP after hours please call the National Home Doctor Service on 137425.
For emergencies please call ambulance on 000 or attend your nearest Emergency Department.

Communication/telephone policy
Doctors are unable to take calls from patients whilst consulting with other patients.
Our receptionist will take your details and pass message on to the doctor. The doctor will either call you back or ask reception to pass on information requested

Test Results
If the doctor has referred you to have tests done, please be advised that results will be available after 3 – 5 days for the majority of tests. Some tests may take a bit longer for results to be available. Results are not generally available over the phone – you will need to make an appointment with the doctor to discuss. You may receive a call from the nurse if you have not made an appointment and the doctor wishes to see you to discuss the results.

Reminder system
At Pier Street Medical we are committed to supporting health, wellbeing and disease control for all patients. Our medical software allows us to monitor and track when patients are due for follow up. A reminder will be sent to patients regarding tests that may be due. These reminders will be sent to your nominated address. You can then book an appointment to discuss with the doctor.

Referrals and engaging with other services
Our practice engages with other health providers to provide services we are not able to provide. The doctor will provide you with a referral letter with sufficient information to plan and facilitate your care.
Management of patient health information
Our practice is committed to maintaining confidentiality of your health information. For further details, please ask to see a copy of our Privacy Policy.

Patient rights
Patients are encouraged to participate in all decisions about their healthcare.

Zero Tolerance
Our practice has a zero tolerance for abusive and / or threatening behaviour against staff. This includes shouting, swearing, aggressive actions, threats, inappropriate gestures and name-calling. Abusers will be required to leave the clinic and to transfer their care elsewhere. Refusal to leave will result in a call to the police.

Patient feedback
We are continually endeavouring to improve the service and welcome your feedback. If you are not happy with the service, you received or have a suggestion to improve the service, please ask to speak to a member of staff.

Alternatively, you can contact:
Health and Disability Services Complaints Office
Phone: (08) 6551 7600
Facsimile: (08) 6551 7630
TTY: (08) 6551 7640
Country Freecall: 1800 813 583.
GPO Box B61 Perth WA 6000.
www.hadsco.wa.gov.au

PSM Privacy-Policy PDF   

PSM_Complaints Policy PDF